Cancellation & Refund Policy
Last Updated: September 18, 2026
1. Overview
At Supermvp.Agency, we are committed to transparent, milestone-driven software delivery. Because our work involves dedicated senior engineering capacity reserved exclusively for your project, this policy clearly outlines how cancellations, milestone transitions, and refunds are handled for all MVP sprints and consulting retainers.
2. MVP Sprints (28-Day Builds & Landing Page Packages)
2.1 Pre-Sprint Cancellation (Before Discovery Kickoff)
If you decide to cancel your project after paying the initial deposit but before the official Day 1 technical discovery kickoff, you are eligible for a full refund of your deposit minus a 5% administrative and payment processing fee. Requests must be sent in writing to hello@supermvp.agency.
2.2 Mid-Sprint Milestone Phase Cancellations
Our engineering sprints operate on transparent weekly deliverables. If you need to discontinue the project during sprint execution:
- Payments made for milestones already completed and approved are non-refundable, as dedicated senior engineering hours have been expended.
- You will not be billed for any subsequent unstarted milestones.
- You retain 100% intellectual property ownership and receive immediate repository access to all source code, schemas, and assets built up to the cancellation date.
2.3 30-Day Post-Launch Bug-Fix Warranty
Once the final milestone is delivered, completed projects are backed by our 30-day post-launch warranty. Any reproducible defects or deviations from the locked scope will be resolved rapidly at zero additional charge.
3. Monthly Retainers & Maintenance Plans
For clients on post-launch maintenance retainers or fractional CTO advisory agreements:
- Retainers are billed monthly in advance and can be cancelled at any time by providing written notice at least 14 calendar days prior to the next billing cycle.
- Upon cancellation, retainer services will continue until the end of the paid billing period, with zero future recurring charges.
- Partial-month refunds are not issued for retainer services already underway.
4. Refund Processing Timeline
When a refund is approved by SuperMVP:
- Refunds are processed within 5 to 7 business days back to the original payment method (Stripe, bank wire, or credit card).
- You will receive an automated confirmation email and receipt as soon as the refund is initiated.
- Depending on your banking institution, funds typically reflect in your account within 3–10 business days after processing.
5. How to Request a Cancellation or Refund
To request a project cancellation or discuss billing, please submit a formal request via email with your project title:
Email: hello@supermvp.agency
Direct Founder Line: +91-7313671420
WhatsApp: Chat with Hemant
Registered Address: Indore, MP, India 452001