Cancellation & Refund Policy

3.1 How to Cancel Your Pro Subscription

You may cancel your myai.meme Pro subscription at any time using either of these methods:

• Through Your Account: Log in to myai.meme, go to your account settings, and click "Cancel Subscription"
• Via Email: Send a cancellation request to devintensity@gmail.com with your registered email address and the subject line "Cancel myai.meme Pro Subscription"

3.2 What Happens After Cancellation

• Your Pro subscription remains active until the end of your current billing period
• You will not be charged for the next billing cycle
• After the billing period ends, your account automatically reverts to the Free tier
• You retain access to the Free tier features (5 memes/day with watermark)
• No cancellation fees apply to subscription cancellations

3.3 Subscription Refund Policy

48-Hour Refund Window:

• If you request a refund within 48 hours of your subscription payment (new subscription or renewal) and have not substantially used the Pro features during that period, you are eligible for a full refund
• "Substantial use" means generating more than 10 memes using Pro features in the current billing cycle

After 48 Hours:

• No refunds are provided for the current billing cycle after the 48-hour window
• Your subscription will remain active until the end of the current billing period
• No refunds are provided for prior billing cycles

Exceptions — Full Refund Eligible:

• Duplicate charges or billing errors
• Service was completely unavailable for more than 72 continuous hours during your billing cycle
• Unauthorized charges on your account (after verification)

3.4 How to Request a Refund (myai.meme)

1. Email devintensity@gmail.com with:
   • Subject: "myai.meme Refund Request"
   • Your registered email address
   • Date of payment
   • Reason for refund request
2. We will acknowledge receipt within 2 business days
3. A decision will be provided within 5 business days
4. Approved refunds will be processed within 5-10 business days to the original payment method

3.5 Free Tier

The myai.meme Free tier does not involve any payment and therefore is not subject to refunds. You may delete your account at any time by contacting devintensity@gmail.com.

4.1 Cooling-Off Period (48 Hours)

In accordance with Indian consumer protection laws, you have a cooling-off period of 48 hours from the time of payment to cancel your order for a full refund, provided that:

• No work has commenced on your project
• No deliverables have been shared
• No resources have been allocated to your project

How to Cancel: Send an email to devintensity@gmail.com with your order/invoice number and the subject line "Cancellation Request - [Your Order Number]".

4.2 Cancellation Before Project Commencement

If you wish to cancel after the 48-hour cooling-off period but before work has started:

• You will receive a full refund minus a 5% administrative and payment processing fee
• Cancellation must be requested in writing via email
• Refund will be processed within 7-14 business days

Project Start Date: The project is considered to have started once we have conducted the initial kickoff meeting, allocated development resources, or begun any discovery/planning work.

4.3 Cancellation During Project Development

If you decide to cancel after the project has commenced:

Notice Period: You must provide 7 business days written notice of your intent to cancel.

Charges: You will be charged for:

• All work completed up to the date of cancellation notice
• Work in progress during the 7-day notice period
• A cancellation fee of 10% of the remaining project value
• Payment processing fees (5% of total paid amount)
• Any third-party costs already incurred (hosting, licenses, domains, etc.)

Example Calculation:

4.4 Cancellation After Project Completion

Once the project has been completed, delivered, and final payment made, no cancellations or refunds will be provided. However, we offer a 30-day bug fix warranty (see Section 8).

4.5 Company-Initiated Cancellation

We reserve the right to cancel a project under these circumstances:

• Non-payment or delayed payment beyond agreed terms
• Violation of our Terms of Service
• Significant changes to project scope without mutual agreement
• Lack of client cooperation or response for more than 14 days
• Circumstances beyond our control (force majeure)

In such cases, you will be charged only for work completed, and any advance payments beyond this amount will be refunded within 14 business days.

5.1 Refund Eligibility

You may be eligible for a refund in the following situations:

• Service Not Provided: We fail to commence work within 7 days of the agreed start date without valid reason
• Non-Delivery: We are unable to deliver agreed services within the specified timeline due to our fault
• Duplicate Payment: You have been charged multiple times for the same service
• Technical Issues: We determine we cannot fulfill requirements due to technical limitations
• Cancellation: As per the cancellation terms in Section 4

5.2 Non-Refundable Items

The following are not eligible for refunds:

• Work that has been completed and delivered to your satisfaction
• Development work approved at milestone checkpoints
• Third-party costs (domain registration, hosting, server costs, SSL certificates, API subscriptions, software licenses)
• Payment processing fees (typically 2-5%)
• Administrative fees
• Services delivered more than 30 days prior to refund request

5.3 Refund Request Process

1. Submit Request: Email devintensity@gmail.com with your order/invoice number, date of payment, reason for refund, and supporting documentation
2. Acknowledgment: We acknowledge receipt within 2 business days
3. Review: Our team reviews and may request additional information
4. Decision: You receive a decision within 7 business days
5. Processing: Approved refunds processed within 7-14 business days

5.4 Refund Method and Timeline

Refunds are issued to the original payment method:

• Credit/Debit Card: 5-10 business days
• Bank Transfer/UPI: 3-7 business days
• Online Wallets: 3-5 business days

International Clients: Refunds may take 10-15 business days, and currency conversion rates at the time of refund will apply.

6.1 Delays Due to Client

If project delays are caused by client-side factors (delayed feedback, unavailability of information, frequent requirement changes, extended non-communication), we will not be responsible for timeline extensions and such delays will not be grounds for refunds.

6.2 Delays Due to Us

If we cannot meet the agreed timeline due to our fault, we will notify you immediately, provide a revised timeline, and offer compensation or a partial refund if the delay exceeds 30 days.

6.3 Force Majeure

We shall not be liable for delays due to circumstances beyond our reasonable control, including natural disasters, war, pandemics, strikes, or disruptions to internet or cloud infrastructure.