Cancellation & Refund Policy

3.1 Cooling-Off Period (48 Hours)

In accordance with Indian consumer protection laws, you have a cooling-off period of 48 hours from the time of payment to cancel your order for a full refund, provided that:

• No work has commenced on your project
• No deliverables have been shared
• No resources have been allocated to your project

How to Cancel: Send an email to hemantmanwani.iitr@gmail.com with your order/invoice number and the subject line "Cancellation Request - [Your Order Number]".

3.2 Cancellation Before Project Commencement

If you wish to cancel after the 48-hour cooling-off period but before work has started:

• You will receive a full refund minus a 5% administrative and payment processing fee
• Cancellation must be requested in writing via email
• Refund will be processed within 7-14 business days

Project Start Date: The project is considered to have started once we have:

• Conducted the initial project kickoff meeting
• Allocated development resources
• Begun discovery or planning work
• Created project documentation or wireframes

3.3 Cancellation During Project Development

If you decide to cancel after the project has commenced, the following terms apply:

Notice Period: You must provide 7 business days written notice of your intent to cancel.

Charges: You will be charged for:

• All work completed up to the date of cancellation notice
• Work in progress during the 7-day notice period
• A cancellation fee of 10% of the remaining project value
• Payment processing fees (5% of total paid amount)
• Any third-party costs already incurred (hosting, licenses, domains, etc.)

Work Completed Calculation: The percentage of work completed will be determined based on:

• Project milestones achieved
• Deliverables completed and delivered
• Development hours spent
• Features implemented

Example Calculation:

3.4 Cancellation After Project Completion

Once the project has been completed, delivered, and final payment has been made, no cancellations or refunds will be provided. However, we offer a 30-day bug fix warranty for any issues reported after delivery (see Section 7 for details).

3.5 Company-Initiated Cancellation

We reserve the right to cancel a project under the following circumstances:

• Non-payment or delayed payment beyond agreed terms
• Violation of our Terms of Service
• Significant changes to project scope without mutual agreement
• Lack of client cooperation or response for more than 14 days
• Circumstances beyond our control (force majeure)

In such cases, you will be charged only for work completed up to the cancellation date, and any advance payments beyond this amount will be refunded within 14 business days.

4.1 Refund Eligibility

You may be eligible for a refund in the following situations:

• Service Not Provided: If we fail to commence work within 7 days of the agreed start date without valid reason
• Non-Delivery: If we are unable to deliver the agreed services within the specified timeline due to our fault
• Duplicate Payment: If you have been charged multiple times for the same service
• Technical Issues: If we determine that we cannot fulfill the project requirements due to technical limitations
• Cancellation: As per the cancellation terms outlined in Section 3

4.2 Non-Refundable Items

The following are not eligible for refunds:

• Work that has been completed and delivered to your satisfaction
• Development work that has been approved at milestone checkpoints
• Third-party costs including:
  • Domain registration fees
  • Hosting and server costs
  • Third-party software licenses or subscriptions
  • SSL certificates
  • API subscription costs
• Payment processing fees (typically 2-5% of transaction value)
• Administrative fees
• Services delivered more than 30 days prior to refund request
• Refunds requested due to change in business plans or personal circumstances

4.3 Partial Refunds

Partial refunds may be issued in cases where:

• A project is cancelled mid-way (as per Section 3.3)
• Some deliverables have been completed while others haven't
• There are quality issues with specific features (after attempts to fix have failed)
• Mutual agreement is reached for partial service delivery

The partial refund amount will be calculated based on the proportion of incomplete or unsatisfactory work, minus applicable fees.

4.4 Refund Request Process

To request a refund, please follow these steps:

1. Submit Request: Send a detailed refund request to hemantmanwani.iitr@gmail.comwith:
   • Your order/invoice number
   • Date of payment
   • Reason for refund request
   • Supporting documentation (if applicable)
2. Acknowledgment: We will acknowledge receipt of your request within 2 business days
3. Review: Our team will review your request and may contact you for additional information
4. Decision: You will receive a decision within 7 business days of submitting your request
5. Processing: If approved, the refund will be processed within 7-14 business days

4.5 Refund Method and Timeline

Refund Method: Refunds will be issued to the original payment method used for the transaction:

• Credit/Debit Card: 5-10 business days for the refund to reflect in your account
• Bank Transfer/UPI: 3-7 business days
• Online Wallets: 3-5 business days

Note: The actual time for the refund to appear in your account depends on your bank or payment provider's processing times. We will provide you with a refund transaction ID for your records.

International Clients: For international transactions, refunds may take 10-15 business days, and currency conversion may apply based on current exchange rates.

4.6 Disputed Charges

If you believe you have been incorrectly charged, please contact us immediately at hemantmanwani.iitr@gmail.combefore disputing the charge with your bank or credit card company. We will work with you to resolve the issue quickly. Chargebacks initiated without first contacting us may result in suspension of services and legal action to recover costs.

5.1 Delays Due to Client

If project delays are caused by client-side factors, including but not limited to:

• Delayed feedback or approvals
• Unavailability of required information or assets
• Frequent changes to requirements
• Extended periods of non-communication

We will not be held responsible for project timeline extensions, and such delays will not be grounds for refunds. Projects may be subject to additional charges if delays extend beyond 30 days.

5.2 Delays Due to Us

If we are unable to meet the agreed timeline due to our fault, we will:

• Notify you immediately with an explanation
• Provide a revised timeline
• Offer compensation in the form of additional features or services (as mutually agreed)
• Offer a partial refund if the delay is substantial (more than 30 days beyond agreed date)

5.3 Force Majeure

We shall not be liable for delays or failure to perform due to circumstances beyond our reasonable control, including but not limited to: natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, fuel, energy, labor, or materials.